MyClinniX العربية

Terms and Conditions of Service

Effective Date: [DD/MM/YYYY]
Last Updated: [DD/MM/YYYY]

These Terms and Conditions of Service (“Terms”) govern your access to and use of [Platform Name], including our website, mobile applications, software, APIs, and related services (collectively, the “Platform” or “Services”).

The Platform is operated by [Company Legal Name], a company incorporated and operating under the laws of the Kingdom of Saudi Arabia (“Company”, “we”, “us”, or “our”).

By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Platform.

Table of Contents

1. Definitions

For purposes of these Terms:

“Platform” means the website, mobile applications, software, systems, APIs, and related technology operated by the Company.

“User” means any person who accesses or uses the Platform.

“Patient” means a User who uses the Platform to search for, communicate with, schedule appointments with, or receive services from healthcare professionals or clinics.

“Doctor” means a licensed healthcare professional who uses the Platform to manage patients, appointments, medical information, or healthcare-related services.

“Clinic” means a healthcare facility, medical center, hospital, or other healthcare organization using the Platform.

“Healthcare Professional” means a doctor or other healthcare professional using the Platform.

“Content” means information, text, images, documents, medical information, appointment information, reviews, messages, and other materials submitted, uploaded, generated, or displayed through the Platform.

“Personal Data” has the meaning given to it under applicable laws and regulations, including the Saudi Personal Data Protection Law (“PDPL”).

2. Acceptance of These Terms

By registering for an account or using any part of the Platform, you confirm that:

  1. You have the legal capacity to enter into these Terms.
  2. The information you provide is accurate and complete.
  3. You will keep your account information up to date.
  4. You will comply with all applicable laws and regulations.
  5. You will use the Platform only for lawful purposes.
  6. You accept these Terms and our Privacy Policy.

If you are using the Platform on behalf of a clinic, company, or other organization, you confirm that you have the authority to accept these Terms on its behalf.

3. Eligibility

The Platform may be used by patients, doctors, clinics, healthcare professionals, and other authorized users.

Certain Services may have additional eligibility requirements.

Doctors and healthcare professionals must provide accurate professional information and, where required, valid professional licensing or registration information.

We may verify professional credentials or request supporting documentation before allowing a Healthcare Professional to access certain features.

We reserve the right to suspend or reject an account where information provided is inaccurate, incomplete, fraudulent, or cannot reasonably be verified.

4. Account Registration

Some Platform features require you to create an account.

You agree to:

You are responsible for activities performed through your account unless you notify us of unauthorized access and we have had a reasonable opportunity to investigate and respond.

We may require identity verification, mobile-number verification, email verification, or other authentication methods.

5. Doctors and Healthcare Professionals

Doctors and Healthcare Professionals are responsible for the accuracy of their professional information, including, where applicable:

Doctors are solely responsible for the healthcare services they provide.

The Platform does not independently provide medical diagnosis, treatment, prescriptions, or medical advice unless a particular service is expressly identified as being provided by the Company.

Doctors must comply with all applicable professional, medical, licensing, privacy, and healthcare regulations.

6. Patients

Patients are responsible for providing accurate information necessary for the provision of healthcare services.

Patients should provide Healthcare Professionals with relevant and accurate information regarding their medical history, symptoms, medications, allergies, and other information requested for the purpose of providing healthcare services.

Patients must not:

7. Healthcare Disclaimer

The Platform is a technology platform intended to facilitate the management and delivery of healthcare-related services.

Unless expressly stated otherwise, the Company is not a healthcare provider and does not itself provide medical diagnosis, treatment, prescriptions, or professional medical advice.

Information displayed through the Platform should not be considered a substitute for professional medical advice.

Healthcare Professionals are independently responsible for the medical services, diagnoses, recommendations, prescriptions, and treatment they provide.

The Company does not guarantee:

Patients should seek immediate medical attention through appropriate emergency services when experiencing an emergency or potentially life-threatening condition.

The Platform must not be relied upon as a replacement for emergency medical services.

8. Appointments

The Platform may allow Patients to search for Healthcare Professionals and schedule appointments.

Appointment availability is based on information provided by the relevant Healthcare Professional or Clinic.

An appointment is considered confirmed only when the Platform indicates that the appointment has been successfully confirmed.

We do not guarantee that a Healthcare Professional will always be available at the scheduled time.

Healthcare Professionals or Clinics may need to reschedule or cancel appointments due to circumstances outside their control.

Where an appointment is cancelled or rescheduled, the applicable cancellation or refund policy may apply.

9. Cancellations and No-Shows

Patients may cancel or reschedule appointments subject to the cancellation policy applicable to the relevant Clinic or Healthcare Professional.

Certain appointments may have cancellation deadlines or cancellation fees.

Patients who repeatedly fail to attend appointments without cancellation may have their ability to schedule future appointments restricted.

Clinics and Healthcare Professionals are responsible for their own cancellation policies where such policies are applicable.

The applicable cancellation and refund conditions may be displayed before an appointment is confirmed.

10. Fees and Payments

Certain Services may require payment.

Where applicable, fees will be displayed before payment is completed.

Payments may be processed through third-party payment service providers.

By submitting payment information, you authorize the applicable payment provider to process the transaction.

The Company may not store complete payment-card information where payment processing is performed by an authorized third-party payment provider.

Additional payment terms may apply depending on the payment method and service.

Any applicable taxes, including VAT, may be added as required by applicable law.

11. Refunds

Refunds will be handled in accordance with the applicable refund policy and applicable laws and regulations.

Where a refund is approved, the timing of the refund may depend on the payment provider or financial institution used to complete the transaction.

Certain fees may be non-refundable where clearly disclosed before purchase and permitted by applicable law.

12. Medical Information

The Platform may process sensitive information relating to Patients and healthcare services.

Such information may include, where applicable:

We will process such information only for legitimate and disclosed purposes and in accordance with applicable data protection and healthcare requirements.

Users must not upload information relating to another person unless they are authorized to do so.

13. Personal Data and Privacy

Your privacy is important to us.

Our collection, use, storage, disclosure, retention, and other processing of Personal Data are described in our Privacy Policy.

The Company intends to process Personal Data in accordance with applicable laws and regulations, including the Saudi Personal Data Protection Law and its Implementing Regulations where applicable.

The PDPL establishes requirements concerning the lawful processing, protection, retention, disclosure, and rights relating to Personal Data.

By using the Platform, you acknowledge that certain Personal Data may be necessary to provide the Services.

We will seek any consent required by applicable law for processing activities that require consent.

Where processing is based on consent, you may withdraw your consent subject to applicable legal and operational requirements.

Withdrawal of consent may affect our ability to provide certain Services where the relevant Personal Data is necessary for those Services.

14. Marketing and Promotional Communications

We may use your mobile number and/or email address to communicate with you regarding the Services.

These communications may include:

Where permitted by applicable law, we may also send promotional and marketing communications, including:

Marketing communications will be handled in accordance with applicable law and any consent requirements.

Where consent is required, we will request it separately from acceptance of these Terms.

You may opt out of marketing communications at any time using the unsubscribe mechanism provided in the communication, through your account settings, or by contacting us.

Opting out of marketing communications will not prevent us from sending essential service-related communications.

15. No Sale or Commercial Disclosure of Personal Data

We respect the privacy of our Users.

We do not sell, rent, trade, or otherwise commercially disclose your Personal Data to third parties for their independent marketing or commercial purposes.

In particular, we do not sell your:

This does not prevent us from sharing information where necessary and legally permitted to operate the Platform.

For example, we may share relevant information with authorized service providers that process information on our behalf, such as:

Such parties are expected to process information only for authorized purposes and subject to appropriate contractual, security, and privacy requirements.

We may also disclose information where required or permitted by applicable law, regulation, court order, governmental authority, or where necessary to protect the rights, safety, security, or integrity of Users, the Company, the Platform, or the public.

16. Data Security

We implement reasonable technical, organizational, and administrative safeguards designed to protect Personal Data against unauthorized access, disclosure, alteration, destruction, or misuse.

Depending on the nature of the information and the Service, security measures may include:

However, no electronic system, application, database, or method of transmitting information over the Internet can be guaranteed to be completely secure.

Users are responsible for maintaining the security of their account credentials and devices.

17. Data Sharing with Clinics and Healthcare Professionals

The Platform may allow relevant Patient information to be accessed by authorized Healthcare Professionals and Clinics for purposes associated with providing healthcare services.

The information made available to a Healthcare Professional may depend on the services being used and the permissions applicable to the account.

Healthcare Professionals and Clinics are responsible for handling Patient information in accordance with applicable laws and professional obligations.

The Company does not authorize Healthcare Professionals or Clinics to use Patient information for unrelated purposes.

18. Third-Party Service Providers

We may use third-party providers to operate and improve the Platform.

These providers may support services including:

Third-party providers may process information on our behalf where necessary to provide the Services.

Where required by applicable law, appropriate contractual, technical, or organizational safeguards will be implemented.

19. International Data Transfers

Some service providers used by the Platform may operate or process information outside the Kingdom of Saudi Arabia.

Where Personal Data is transferred or disclosed outside the Kingdom, we will comply with applicable requirements governing international transfers of Personal Data, including the applicable Saudi regulations and safeguards.

The Saudi regulatory framework includes specific requirements concerning transfers of Personal Data outside the Kingdom.

20. User Content

Users may upload or submit information to the Platform.

You retain ownership of Content that you are legally entitled to own.

By submitting Content, you grant the Company the limited rights necessary to host, store, process, display, transmit, and otherwise use that Content solely to provide and operate the Services.

You represent that:

  1. You have the right to submit the Content.
  2. The Content is accurate to the extent accuracy is required.
  3. The Content does not unlawfully infringe another person's rights.
  4. The Content does not contain unlawful material.
  5. You have obtained any required authorization before submitting another person's information.

We may remove Content that violates these Terms or applicable law.

21. Prohibited Activities

Users must not use the Platform to:

  1. Violate applicable laws or regulations.
  2. Commit fraud or facilitate fraudulent activity.
  3. Impersonate another person.
  4. Access another User's account without authorization.
  5. Attempt to gain unauthorized access to the Platform or its infrastructure.
  6. Introduce malware, viruses, or malicious code.
  7. Interfere with Platform availability or performance.
  8. Reverse engineer the Platform except where permitted by applicable law.
  9. Scrape or systematically collect Platform data without authorization.
  10. Use automated systems to abuse the Platform.
  11. Upload unlawful, abusive, defamatory, threatening, or harmful content.
  12. Misuse Patient or medical information.
  13. Use the Platform to provide unauthorized medical services.
  14. Circumvent security or authentication mechanisms.
  15. Use the Platform for purposes unrelated to its intended functionality.

22. Intellectual Property

The Platform and its components, including its software, design, user interface, trademarks, logos, graphics, text, documentation, and other materials, are owned by or licensed to the Company.

Except where expressly permitted, Users may not:

any part of the Platform without our prior written permission.

Nothing in these Terms transfers ownership of the Company's intellectual property to any User.

23. Reviews and Feedback

Where the Platform allows Users to submit reviews, ratings, comments, or feedback, Users must provide information honestly and responsibly.

Users must not submit:

We may remove content that violates these Terms or applicable law.

24. Communications Between Users

The Platform may provide communication functionality between Patients, Doctors, Clinics, or other authorized Users.

Users are responsible for the content of communications they send.

Users must not use Platform communication features for:

Where permitted by applicable law, communications may be processed or retained for security, support, dispute resolution, service delivery, or legal compliance purposes.

25. Service Availability

We aim to maintain reliable and secure Services.

However, we do not guarantee that the Platform will:

The Platform may occasionally be unavailable because of maintenance, upgrades, security incidents, infrastructure failures, telecommunications issues, or circumstances outside our reasonable control.

26. Modifications to the Platform

We may modify, update, suspend, or discontinue all or part of the Platform at any time.

Changes may include:

Where reasonably possible, we will provide notice of material changes.

27. Account Suspension and Termination

We may suspend or terminate your account if:

You may request termination of your account at any time.

Termination does not necessarily require immediate deletion of all information where we are legally required or otherwise permitted to retain certain information for legitimate purposes.

Data retention and deletion will be handled in accordance with applicable laws and our Privacy Policy.

28. Consequences of Termination

After termination:

Termination does not release either party from obligations that accrued before termination.

The Platform may contain links to third-party websites, applications, services, or resources.

We do not control and are not responsible for third-party services.

Your use of third-party services may be subject to separate terms and privacy policies.

You should review the terms and privacy policies of third-party services before using them.

30. Artificial Intelligence and Automated Features

The Platform may, now or in the future, include artificial intelligence, automation, analytics, or recommendation features.

Where such features are provided, they are intended to support the functionality of the Platform and should not automatically be interpreted as professional medical advice.

AI-generated or automated information may contain errors and should be reviewed by an appropriately qualified Healthcare Professional where relevant.

We will not represent automated outputs as a substitute for professional medical judgment unless expressly stated otherwise.

31. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Platform and Services are provided on an “as available” basis.

We do not guarantee that the Platform will meet every User's requirements or expectations.

We do not guarantee the accuracy, completeness, reliability, or availability of information provided by Users, Doctors, Clinics, or other third parties.

We are not responsible for the professional medical judgment or healthcare services provided independently by Healthcare Professionals.

Nothing in these Terms excludes any rights or protections that cannot legally be excluded under applicable law.

32. Limitation of Liability

To the maximum extent permitted by applicable law, the Company will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to the use or inability to use the Platform.

This may include loss of:

The Company will not be responsible for healthcare outcomes resulting from services independently provided by Doctors or Healthcare Professionals.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

33. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless the Company, its affiliates, officers, directors, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

  1. Your violation of these Terms;
  2. Your unlawful use of the Platform;
  3. Your violation of another person's rights;
  4. Content submitted by you;
  5. Fraudulent or unauthorized activity associated with your account; or
  6. Your violation of applicable laws or regulations.

34. Privacy and Data Protection Rights

Depending on applicable law, Users may have rights concerning their Personal Data, including rights relating to:

Requests relating to Personal Data may be submitted through the contact details provided in our Privacy Policy.

We may need to verify your identity before processing a request.

Certain requests may be subject to legal or regulatory limitations.

The PDPL and its implementing framework establish rights for Data Subjects and obligations for entities processing Personal Data.

35. Data Retention

We retain Personal Data only for as long as reasonably necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Certain information may need to be retained for:

When Personal Data is no longer required and there is no legal or legitimate reason to retain it, we will take appropriate steps to delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

SDAIA states that data controllers should consider the purpose for which data was collected and destroy Personal Data after the purpose has ended, subject to applicable requirements.

36. Children and Minors

The Platform may provide services involving minors where permitted by applicable law and where appropriate consent or authorization has been obtained.

Where a minor is unable to legally consent to the processing of their Personal Data, the appropriate parent, guardian, or authorized representative may be required to provide consent or act on the minor's behalf.

We may implement additional safeguards for the processing of children's or minors' information where required by applicable law.

37. Healthcare Professional Responsibility

Healthcare Professionals remain responsible for complying with all applicable healthcare, professional licensing, patient safety, medical record, and confidentiality requirements.

Use of the Platform does not transfer professional responsibility from a Healthcare Professional to the Company.

Healthcare Professionals must ensure that information entered into the Platform is accurate and that they have appropriate authorization to access and process Patient information.

38. Clinic Responsibility

Clinics using the Platform are responsible for:

39. Security Incidents

If we become aware of a Personal Data security incident, we will assess and respond to the incident in accordance with applicable laws and regulatory requirements.

Where notification is required, we will provide the appropriate notifications within the applicable timeframe and through the appropriate channels.

Users must promptly notify us if they become aware of unauthorized access, disclosure, or suspected compromise involving the Platform.

40. Force Majeure

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

41. Changes to These Terms

We may update these Terms from time to time.

When we make material changes, we may provide notice through the Platform, email, SMS, or other appropriate communication channels.

The updated Terms will become effective on the date specified in the updated Terms.

Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

42. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia, unless applicable mandatory law provides otherwise.

Any dispute arising from or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts and authorities of the Kingdom of Saudi Arabia, unless another dispute-resolution mechanism is required by applicable law.

43. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue in full force and effect.

44. No Waiver

Failure by the Company to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

45. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms expressly applicable to specific Services, constitute the agreement between you and the Company regarding your use of the Platform.

Where specific service terms conflict with these Terms, the specific service terms will apply to the relevant Service to the extent of the conflict.

46. Contact Us

If you have questions, complaints, requests, or concerns regarding these Terms or the Services, you may contact us through:

Company: [Company Legal Name]
Commercial Registration: [CR Number]
Address: [Company Address]
Email: [Support Email]
Privacy/Data Protection Email: [Privacy Email]
Phone: [Phone Number]
Website: [Website]

For Personal Data requests, please use the designated privacy/data-protection contact channel above.

47. User Acknowledgment

By creating an account or using the Platform, you acknowledge that:

By selecting “I Agree”, creating an account, or continuing to use the Platform, you confirm your acceptance of these Terms.

This document is also available in Arabic. In the event of any discrepancy between language versions, please contact us for clarification.